Sytner Sutton Coldfield Star Rating
Sales
14 comments from 42 reviews
Service
58 comments from 143 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"not happy that the iteam that was replaced under warranty was not covered."
"it took longer than expected . the car wash took 30 minutes and i was on a time limit. the radio station was also changed."
"The body work was cleaned but the alloy wheel were not."
"firstly they said 2 of the faults they would not be able to fix within the timescale and the 3rd they tried to fix but failed."
"Danielle is brilliant but not everyone else is quite so professional ."
"No courtesy car available"
"As before the service took longer than expected whilst I waited"
"Staff were very polite Mark Smith , car was spotless. I recieved 5 star service."
"I think the dealership is very good overall, they need to organise something as regards to the collect and drop off system, it needs a simple queuing system, if the dealership could issue tickets there would be less of a scramble to collect vehicles."
"Service Support staff were most courteous and knowledgeable in thier advice and guidance."
"Wanted a progress report and could not get through, call not returned. Work wasn't undertaken and was asked to return next day and offered a discount, arrived next day and no one knew of any discount"
"car was picked up and collected on time and politely"
"Staff were friendly helpful and very courteous. Very impressed."
"Experience and customer service are good, this is second time car has been in for same fault in 4 months."
"Sytner Sutton Coldfield is a very good dealership. They know my face so well the amount of times I have been to the dealership. Again the personnel there are very sympathetic but it is a case of repair it or leave it."
"No comment."
"Very good service kept to timescales given and cleaned the vehicle."
"It was excellent"
"could not have a better service"
"They did well"
"It is expensive."
"I am pleased with the way they conduct themselves."
"With refernce to the tailgate fault, we were told that there was nothing wrong with the tailgate and the fault was due to the vehicle being used for short jouneys and the battery would need to be charged on a regular basis. We were disapointed."
"It was very good."
"All the staff are lovely and helpful however when my car went in for a new turbo pressure to be fitted it took me three phone calls to know what was happening and when the car would be ready."
"Booked a courtesy car for the appointment. The dealership provided me with an automatic car which i have never driven in 22 years. If i'd have known i would have arranged another appointment to have a maual car."
"Always very friendly and efficient."
"They were late to pick up the car."
"All the staff are great."
"Very happy."
"The aftersale teem are very profesional, James Smith the sales excutive is exceptionaly good."
"No comment given."
"The vehicle was collected later than scheduled."
"No problems with service"
"I was very happy with sytner in sutton, the staff were very happy and kept me updated there were as plesure to deal with"
"Extra wwork needed, full explanation, suitably priced, carried out straight away"
"Waited a while to book my car in. Immense number of people standing around and yet only two ladies serving customers at the busiest time of day"
"The communication is not always brilliant, the lady who deals with me is nice. I have to call them myself."
"After i arrived on Thursday I a was THEN TOLD a diagnostic test would cost 90 that is something you would have thougt would have been mentioned when I brought my car intiially for the service, then again on the Tuesday but was not told me until th"
"service cost excessive"
"The timescale given was an hour and a half and i was left waiting over two hours."
"I had to £7.50 to have my car washed"
"Daniele on reception was excellent she organised a lift home for me as the vehicle had to be kept overnight."
"Everyone is friendly and nice."
"Friendly and professional staff.did a good job with the service."
"They are always fantastic. They treat me really well everytime. I cannot say a bad word about them."
"It was fine this time."
"Make sure there wi-fi is working to enable me to do so work while waiting for the car."
"The prices have gone up a lot."
"In for 10 days for the same problem, Lisa promised a refund off the bill, not received"
"booking in on line not reliable"
"You always offer to clean my car but you NEVER do. When i arrive to pick up and point this out, you say you will rush it through. You need to take a leaf out of Audi's book... they clean in and out as a matter of good customer service."
"Fast efficient courteous what more could you ask for"
"As previous"
"Not a good experience or service, not sure what was undertaken on my car"
"Difficult to get automatic courtesy cars"
"The overall experience was very good.I lifted the bonnet on my return home to find the plastic trunk over the engine had not been clipped back and also the washer bottle had not been re fitted."
"The service I received was much improved on previous occasions with the car being ready early and costs being reasonable."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Transfer of my cherished reg. has not been done as I would have expected. Otherwise excellent."
"Excellent service throughout very pleased."
"We could not have dealt with it more proffesionally friendly they were extremly helpful. Matt Griffin is a credit to Sytner Sutton Coldfield to the company."
"Excellent, particularly the salesman"
"Excellent"
"Lack of exact delivery date due to UK logisitcis issues"
"Was made most welcome completely satisfied"
"The staff were excellent from start to finish, a special mention to Matt and Adam, will certainly recomment them"
"Excellent service at every point"
"Very satisfied. Staff where very pleasant and made me feel welcome."
"A brilliant team the salesman James Smith was fantastic"
"Smooth, competent, professional"
"Salesperson Martin Timmis was excellent on every aspect of the sale"
"James was my salesperson who was very good from start to finish and very professional throughout"