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ABOUT CENTRE SYTNER SUTTON COLDFIELD.

A West Midlands Authorised BMW Dealer. We are committed to providing you with the highest level of customer service in order to ensure your complete satisfaction.

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BMW xDrive

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Sytner Powers to Podium Position at Sunday Times Awards.

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The first spade goes into the ground at Ventura Park.

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THE BMW BECOME ELECTRIC EVENT.

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Explore the dealership

Sytner Tamworth BMW

Exciting news as the long awaited relocation of Sytner Sutton Coldfield to Tamworth is finally underway! A number of team members at Sytner Sutton Coldfield volunteered to brave the January weather to help get underway and transform the dormant land at the prestigious Ventura Retail Park in Tamworth into superb retail facilities for both the new BMW and MINI sites. Watch this space for more news as it progresses!

Meet the team

Chris Spires

Head of Business

Adam Stanley

New Car Sales Manager

Nick Thompson

Used Car Sales Manager

Mark Smith

Service Manager

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient service. The staff were very polite and helpful and kept me up to date on a daily basis.

Service

Easy to book service st a time convenient to meCar collected and delivered after serviceVideo clip of health report on my car

Service

Exceptional staff

Service

The staff at Sutton Coldfield have always given 100% . I have been a customer there for many years and the service is as I would expect.

Service

Great service.

Service

Perfect service

Service

Polite recall and hassle free service

Service

First class service

Service

Everything was made easy for me from booking through to updatung me whilst the car is in the garage.

Service

Excellent friendly service, completed very quickly

Service

A little waiting around but generally efficiently dealt with.

Service

Would have been 5 but had to wait a somewhat longer time for my car than was anticipated

Service

The end - of - warranty check was a valuable and reassuring service. Two issues were dealt with satisfactorily. The technician who examined the faults I pointed out was informative and professional. All staff were courteous and friendly.

Service

No fault of the garage, but the key read revealed that the "service" only needed to be a visual inspection. So my plans for a day in Birmingham turned into a short wait at the garage. It would have been better to have known that up front.

Service

My service was completed on time

Service

Everything was well done, but it was not explained to me why the service computer had not been reset. Also I was surprised that the engine oil was not changed.

Service

Didn't wash the car this time as they took a bit too long to change the lightbulb in headlight

Service

I arrived on-time at 09.15. Having been told the job (winter-tyre swapover) would take about 1 hour I'd decided to wait at the garage rather than return to my office. I finally left at 12.25pm, over 3 hours after arrival, which was very inconvenient.

Service
Thank you sincerely for your feedback although we are sorry to learn that the work to longer than expected and thank you for your patience

My wife was impressed, excellent service as usual.

Service
Thank you for your custom and feedback

Dealer tried charging me £550 for what was advertised on the BMW website as £350. After a debate that I shouldn't have had to have I was charged £346 and made to feel like this was a favour...why?

Service
Thank you for your response and comments which have been escaleted to the Service manager for investigation

Too slow, I was waiting an hour and a half.

Service
Thank you for your custom and feedback, we are sorry that the work took longer than anticipated to complete

collection of vehicle was later than expected, communication issues with leasing company.

Service
Thank you for your feedback and we are sorry that the return of your car was delayed due to leasing company

The centre customer service standard as dropped which i pointed out to the manager and hopefully this will come back up to the level i expect

Service
Sincere thanks for your feedback which we value highly and the manager has responded with his team

The service was very good.

Service

Pretty good service. We have a professional relationship with the staff.

Service
Thank you for your continued support which we value highly

The service was very good.

Service

The service was very good.

Service
Many thanks to you for choosing Sytner and for your positive comments

another excellent service experience

Service

The receptionist was excellent, the car service indicator had not been reset.messing about getting the indicator rest.

Service
Thank you for your feedback although we are sorry that the light was not reset and this caused you frustration

I called in for a winter tyre fitting. I was advised it would be done while I waited and suggested 30 minutes. In the end it was nearly 2 hours.

Service

The only negative is that the front brake sensor was reset without it being on the Service Sheet and I wasn't informed when collecting the vehicle. Service Center said brake pads were as good as new (have done 32kmiles) and reset giving 32kmiles more

Service

It was very good.

Service
Thank you for choosing Sytner to maintain your car and for your feedback

Excellent service and attention

Sales

Very good service from the start. The salesperson we dealt with mr Darren gudgen was personable and very helpful. It was important to us to have that service throughout the purchase, on collection and beyond with the same person.

Sales

Not like other very pleased with the way my wife and I were looked after

Sales

From start to finish, everyone at the centre was professional and conducted themselves in a warm, caring yet business like manner. Nothing was too much trouble.

Sales

I had a very pleasant, professional and satisfying experience.

Sales

BMW took 14 weeks to manufacture and deliver the car.The dealer was excellent but this impacted on our experience

Sales
Thank you for your response and whilst the wait was longer than expected we trust and hope the vehicle has lived up to your expecations

I had a good experience at the Centre whilst buying my car but I am still waiting for £208.75 that the Centre owes me so that part I would rate a 1.0.

Sales
Thank you for your custom and response although we are sorry to read that you are awaiting a payment - this has been escalated to the General Sales Manager to resolve for you

the car was order in August and we didn't get a delivery for over 3 months this was not acceptable

Sales
Thank you for your feedback and custom and we are sorry that you are unhappy with the delivery time and understand that the car was built to your requirements and this is being investigated

Thanks

Sales
Thank you sincerely for your feedback and custom

Very good

Sales
Thank you sincerely for your custom and generous feedback