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ABOUT CENTRE SYTNER SUTTON COLDFIELD.

A West Midlands Authorised BMW Dealer. We are committed to providing you with the highest level of customer service in order to ensure your complete satisfaction.

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Sytner Tamworth BMW

Exciting news as the long awaited relocation of Sytner Sutton Coldfield to Tamworth is finally underway! A number of team members at Sytner Sutton Coldfield volunteered to brave the January weather to help get underway and transform the dormant land at the prestigious Ventura Retail Park in Tamworth into superb retail facilities for both the new BMW and MINI sites. Watch this space for more news as it progresses!

Meet the team

Chris Spires

Head of Business

Adam Stanley

New Car Sales Manager

Nick Thompson

Used Car Sales Manager

Mark Smith

Service Manager

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 60 ratings
    • 13 comments
  • Service

    4.2
    • 134 ratings
    • 53 comments

Good communication from the staff and they provided good customer service.

Service
Thank you sincerely for your feedback and custom

The Centre had the car in to change part of the exhaust system and I was told they would need it one day, I was called later that day to say they had to cut some bolts off and could it stop in overnight. I said yes but then I thought about it and it

Service
Thank you for your custom and feedback and we are sorry that the work took longer than expected but this could not have been foreseen

There was some work that needed doing; the nearside suspension cover was damaged the guy said that he would get one in the next day. I was waiting for 50 minutes to be told that the part was unavailable. I have still not heard anything after two week

Service
Thank you for your custom, and feedback which has now been passed to the Manager for immediate attention, we apologise for any frustration caused

Booked in for change back to summer wheels/tyres on a 'while I wait basis'. 2 days before, message left on phone to say wheels not arrived from store so contact to re-book. Message picked up day before so duly re-booked. CONTINUED NEXT

Service

I was very satisfied.

Service
Your custom and survey response are highly valued - thank you

The service was good.

Service
Thank you sincerely for your custom and feedback

They were very good generally.

Service
Thank you for feedback and custom, we have noted your comments and this has been reviewed also by the management team as we strive to improve

Would have been 5 star if I'd been told about the changes made to the way I had set up the car.(eg. I had automatic headlamps on.)

Service

it was a bit slow dropping the vehicle off.

Service
Thank you for your valued custom and feedback and your comments have been noted and will be reviewed

Car went in for warranty work on transmission and passenger seat belt. Car was returned out of fuel and with scuff on body work and damaged alloy. eventually repaired car after initial denial of damage. promised replacement of fuel, never did.

Service
Thank you for your response and custom, we understand this has been resolved with the service manager

They did a great job

Service
Thank you for your feedback response and custom

The service was very good.

Sales
Thank you for your custom and feedback which is highly valued

Martin was outstanding throughout the purchase.

Sales
Thank you for your custom and kind comments Martyn will be proud and thrilled

I was disappointed that the Wifi was not working.

Service
athank you for your custom and feedback and we apologise that on the day you visited there was a network concern with our customer wi fi

they were very good.

Service
Thank you for your highly valued custom and response

Very friendly and good.

Service
Thank you for your survey responses and custom

not all the work requested was completed.

Service
Thank your for your custom and response your valued comments have been noted and passed to the Service Manager

It took longer than stated

Service
Sincere thanks for your custom and comments and we aplogise if the work took longer than expected on this occasion

The centre is very good.

Service
Thank you for your custom, reponses and understanding, your feedback has been escalted to the Manager for review

The service was very good.

Service

Their was confusion on the milage for the service and the vehicle was not cleaned.

Service
Thank you for your custom and honest feedback, but we are sincerely sory that your vehicle was not cleaned as it should have been

I was very satisfied.

Service
your custom is highly valued as are your comments - thank you

Very freindly

Service
Thank you - your survey response and custom are highly valued

Excellent service.

Service
Your comments are most welcome and thank you also for your custom

Confusion from your centre, called me back and got my name wrong, mr hagge, its hayden. Told them its a GE vehicle and to contact them for all works, yey still ringing me for approval, bulbs failed mot yet these done by you last year??

Service

Very professional and courteous.

Service
Thank you sincerely for your survey response and you custom

i am happy with them

Service
We are thankful for your custom and value highly your feedback

Very happy with the centre.

Service
Your feedback and custom are valued highly - thank you

booking in issues then made her son wait and communication was very poor.health check gave a cracked alloy and dangerous to drive, never made clear.

Service
Thank you for your custom and feedback which we are investigating thoroughly for future reference and we apologise if there was a communication concern

Pretty good

Service
Sincere thanks for your custom and feedback

I booked my car in for a service but when I got to the Centre they did not know it was a service and thought it was warranty work.

Service
Many thanks for your custom and feedback, we will investigate the confusion for the booking with the reservations team.

Extremely helpful staff

Sales
Thank you sincerely for your custom and feedback

We were delighted by the professionalism of the staff at Sytner Sutton, and in particular, Martyn Timmis, who was extremely helpful throughout the sales process

Sales
Thank you for your valued feedback and custom

Was told car would be ready for 3pm but didnt get it back until 5.30. Would have been nice if my expectation could have been managed a bit better ie if 3.30 not possible would like to be told

Service
Thank you for your continued support and feedback which is highly valued

Excellent service.

Sales
Sincere thanks for your custom and feedback

I was stunned at the cost of the vehicle brake pads they are extremely high.

Service
Thank you for your feedback and custom, we note the comment regarding cost of pads and can confirm that we do feed this back to our partners who continually check pricing, quality and life cycle of all components.

The work carried out and the loan car were all first rate. My score is only fairly satisfied as I am dissappointed that I no longer get a stamped service book and being told we don't do them as its on the computer in quite a condescending way.

Service
Thank you your custom and feedback which is duely noted and will be reviewed as we strive to improve continually

Very satisfied

Service
Thank you for your feedback and custom

The service was very good.

Service

Very good; I go there regularly.

Service

It was phenomenal. The service I received from Sytner was absolutely awesome.

Sales
WOW what lovely feedback - we are delighted that you were pleased and can we say that it is also awesome that you chose us to supply your new car - enjoy!

The service at Sytner Sutton Coldfield was excellent as always, just tainted by the outlay of £1,500 six months into ownership of the car.

Service

Whilst satisfied with the service provided. I am disappointed I was not made aware of the changes being made to the 1 Series. I feel I have now purchased an out of date vehicle. It has taken the shine off the experience a little.

Sales
Thank you for your custom and feedback which is noted and reviewed

Marytn Timmis was very through and explain everything

Sales
Thank you sincerely for your feedback Martyn takes greta pride in the service he gives, thank you also for your custom

As I wasn't part exchanging a vehicle I was very disappointed that I couldn't obtain a better deal. I would have been happy if the Supagard paint protection had been thrown in but they wouldn't budge. They did put some petrol in though.

Sales

This was my second vehicle from Sytner Sutton, and have dealt with Martyn on both occasions; and was. Pleasure to deal with.

Sales

they were pretty helpful on the day.

Service
Thank you very much for your valued feedback and custom

I have had BMW's over 30 years and I have been at Sytners for quite a few years. It has always been very professional.

Service
Thank you for your loyal support of the BMW brand and sytner we value the partnership highly

Fantastic salesperson Samantha Dicken and also nick sheldon

Sales

This was the first time I had taken my car for service at Sytner Sutton Coldfield and I was very impressed with all aspects from my arrival to collection of my vehicle. The video sent of my car was a great touch, never had that before, excellent idea

Service

Very good but slow

Service
Thank you for your custom - patience and feedback which we value highly and will investigate

Very good

Service
Thank you for choosing Sytner for your service and for your feedback

See comments below

Service

tyres needed changing.

Service
Thank you sincerely for your custom and feedback

Insufficient staff to deal with customers and customers were dealt with in the wrong order. I was given wrong information as to the location of my car.

Service
Many thanks for your custom and feedback which we use in our weekly review to ascertain what led to your disapointing experience on this occasion to ensure it is not repeated and we apologise for any frustration this may have caused

Car was valeted too.

Service
Thank you for your comments and custom we value both highly

Sales representative Kristy Neville was very helpful as were all the other staff who were involved in the transaction.

Sales
Many thanks for your custom and your detailed feedback which is very useful and will be reviewed with the relevant people thank you

Very curtis

Service
Thank you sincereley for your comments and indeed for choosing Sytner for your service

Very helpful and efficient.

Service
Thank you for your custom and response and we will be in touch regarding the parts availability

Very efficient.

Service

The service is excellent.

Service
The feedback you have given is most welcome and we thank you for this and for your custom

Went in for MOT. They detected that an oil seal needed replacing and, having first told me that it could be done in an extra hour then discovered that the stock record was faulty and another visit would be required. A bit humphish!

Service

The service was very good.

Sales
Many thanks for your custom and responses we are most grateful

Good service.

Service
Sincere thanks indeed for your valued custom and response

Happy with the centre.

Service
Your custom and response are highly valued thank you for choosing Sytner

It was good.

Service
Many thanks for your custom and feedback