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ABOUT CENTRE SYTNER SUTTON COLDFIELD.

A West Midlands Authorised BMW Dealer. We are committed to providing you with the highest level of customer service in order to ensure your complete satisfaction.

Explore the dealership

Sytner Tamworth BMW

Exciting news as the long awaited relocation of Sytner Sutton Coldfield to Tamworth is finally underway! A number of team members at Sytner Sutton Coldfield volunteered to brave the January weather to help get underway and transform the dormant land at the prestigious Ventura Retail Park in Tamworth into superb retail facilities for both the new BMW and MINI sites. Watch this space for more news as it progresses!

Meet the team

Chris Spires

Head of Business

Adam Stanley

New Car Sales Manager

Nick Thompson

Used Car Sales Manager

Mark Smith

Service Manager

David Hunt

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 27 ratings
    • 6 comments
  • Customer Service

    4.6
    • 176 ratings
    • 57 comments

Very efficient and communicative.

Service
Thank you for choosing us to maintain your MINI adventure and for your feedback

The service is excellent.

Service
The feedback you have given is most welcome and we thank you for this and for your custom

Very curtis

Service
Thank you sincereley for your comments and indeed for choosing Sytner for your service

Very helpful and efficient.

Service
Thank you for your custom and response and we will be in touch regarding the parts availability

Very efficient.

Service

Went in for MOT. They detected that an oil seal needed replacing and, having first told me that it could be done in an extra hour then discovered that the stock record was faulty and another visit would be required. A bit humphish!

Service

The service was very good.

Sales
Many thanks for your custom and responses we are most grateful

It was good.

Service
Many thanks for your custom and feedback

Good service.

Service
Sincere thanks indeed for your valued custom and response

Happy with the centre.

Service
Your custom and response are highly valued thank you for choosing Sytner

The service was very good.

Service
Thank you so much for your custom and feedback

It would have been 5 stars if Sytner had been able to return the car to me after it was repaired. Did not know until about 4pm on afternoon the work was completed that they couldn't return it to me and I would have to collect it.

Service
Thank you for your custom and responses and please accept our aplogies for any concersn with communication regarding collection

Carl was very helpful and organised a courtesy car from the dealership and kept me informed throughout as well as writing to BMW to get their contribution

Service
Thank you for your feedback and custom - whilst the fluid change was a frustration we are pleased the concern has been resolved

The service was very good.

Service
Thank you for your feedback and allowing us to maintain your BMW

they didnt to what they where ask to do car not starting first time .it was major service they didnt fit oilfilter correct lost oil all over my drive

Service
We are very sorry to learn of these concerns and grateful that you have alerted and will investigate with the team concerned and feedback

I didn't like having to wait over 10 minutes to speak to a service advisor.

Service
Thank you for your customer and feedback and we are very sorry you had an extended waiting period on this occasion

Staff were courteous and efficient. Getting a suitable appointment was easy and the staff knew exactly what the problem was.

Service
Thank you for your custom and for your generous feedback which the team will be delighted with

car also had service too - also excellent!

Service

The staff at the centre were very helpful.

Service
Sincere thanks for your kind feedback and support

I had a mini countryman however I went into the Sutton branch just to see what my options were as I hadn't had the car to the time period which was contracted. Anthony was very helpful and knowledgeable he went through all the new options available.

Sales
Thank you for Choosing Sutton for your MINI adventure and Laura and Anthony will be thrilled with your comments but even more thrilled that you are a happy customer, thank you

Work carried out in a timely manner and returned to me valeted.

Service
Sincere thanks for choosing us to maintain your MINI and for your positive feedback

they are very good.

Service
thank you for your custom and feedback although we are very sorry you did not recieve a follow up cal on this occasion

they were efficient on

Service
Sincere thanks for your feedback and custom

The service was very good.

Service
Thank you for your feedback and response

The sales advisor who i dealt with, Kristy Neville, was really helpful and found me the ideal car. Other members of staff within the team were also friendly and even entertained my daughter whilst we were there. Great service.

Sales
Thank you very much for choosing Sytner, and Kristy who will be delighted and thrilled that you are happy and with your comments thank you

Steve was very good on the day

Service
Thank you, we are very pleased that you chose MINI Sutton for this service and thank you for your response also

The staff are very well trained, very polite, I had an excellent service.

Service
Sincere thanks for choosing MINI Sutton to maintain your MINI adventure and for your feedback

Excellent service.

Service
Thank you for your custom and feedback we are sincerely grateful

It was all good.

Service

It was good.

Service
Thank you we are grateful for the comments and your custom

The best service I have had.

Service
Sincere thanks for the kind praise and your custom

Too expensive

Service
Thank you sincerely for your custom and feedbacl although we regret that you felt the service was expensive we continue to review and strive to remain highly competetive and provide the best service possible

Nadia on meet and greet is very professional.

Service
Thank for your custom and feedback which we will pass on to Nadia with out delay

It took nearly an hour to book my car in and collect a courtesy car.

Service

it was very good service and on time.

Service

Very good and professional.

Service
May we offer our sincere thanks for your custom and feedback

Happy with the service.

Service
Thank you for choosing Sytner and for your valued survey response

Always been a good service.

Service
Your continued custom and feedback is most welcome and highly valued - thank you

The service was very good.

Service
Thank you for your complimentary response and custom

Very helpful

Service
Thank you very much for your custom and feedbacl although we are sorry you await parts supply

Excellent service.

Service
May we offer our thanks for feedback and custom

The service was very good.

Service
Sincere thanks for your survey response and indeed your custom

They are very professional and helpful and on time.

Service
Many thanks for your kind comments and custom we are most grateful

Speaking purely from a lady driver's point of view, I took a mini one in and was given a 5 door mini which is bigger, I would have preferred a mini one. I was somewhat embarrassed and people did in fact laugh at all numbers that were on the car.

Service
Thank your for your custom and feedback and we take on board your concersn and commnents

I was very impressed with how they dealt with it, my car has got winter tyres, they said that one of the bolts was missing.

Service
May we offer our apologies that communication regarding the missing bolt was not satisfactory but thank you also for bringing this to our attention and for your custom

The trim has fallen back off

Service
Thank you for informing us of this concern the Manager has been informed and will be in touch shortly, thank you also for your custom and feedback

One negative comment is that it took 45 minutes to find the keys.

Service
We apologise for the dealy with your vehicle upon collection but thank you also for your feedback and custom

excellent service

Service

It was very good.

Service

The service was very good.

Service
Sincere thanks to you for your custom and feedback

The staff are very good, I just wish the service was done in one go.

Service
Thank you sincerely for you custom and survey response

they were very very good. excellent.

Service
May we offer our thanks for your custom and feedback but we are sorry that you did not have a follow up call

they were fantastic .

Service
Thank you very much for your custom and feedback

The service was very good.

Service
We are sincereley grateful for your business and feedback

Very happy the front staff are excellent and kept informed throughout the visit.

Service
Thank you for your custom and kind feedback

I would have to wait a month for a courtesy vehicle

Service
many thanks for your custom and feedback

Very helpful

Sales
May we offer our thanks for your custom and survey responses - thank you on behalf of the team

Steph was extremely helpful and did her job really well

Sales

Great dealership

Sales
Thank you most warmly for you custom and feedback we trust you will enjoy your new BMW

They are very good, second to none.

Service
Thank you for placing us number one and for your custom

I was extremely well looked after while waiting for my car to be seen to and informed all of the time about its progress. Everyone was kind and considerate and the workmanship was up to the highest standard and beautifully cleaned too.

Service

The centre wanted to charge me for work that did not need doing

Service
Thank you for your custom and responses although we are sincerely sorry to read of your experience and this has now been passed to a senior Manager for investigation

The staff at this dealership are amazing.

Service
Thank you for your feedback - amazing - thank you